General Conditions
Individual reservations
- All reservations must be guaranteed by credit card.
- The hotel reserves the right to check the guarantee cards and to pre-authorise the amount of the first night at the end of the cancellation period free of charge.
- If the credit card is not valid, the hotels reserves the right to cancel the reservation at any time before the arrival.
- Check-in from 15:00h.
- Check-out until 11:00h.
- Babies 0-2 years: free of charge in a cot. Children from 3-12 years old. Adults: from 13 years old.
- Free baby cot for children up to 2 years old on request so that the hotel con check availability.
- Pets are admitted. Only stays with dogs are accepted upon request and after being confirmed by the hotel.
- Late check-out upon request and availability. Fee of 10€/hour until 17:00h. From 17:00h we will charge 1 day fee.
- Paid parking on request and subject to availability. Check-in from 15:00h and check-out until 12:00h.
- Flexible rate bookings may cancel or modify their reservation free of charge up to 48 hours before the day of arrival (00:00h local hotel time is considered the day of arrival). After this time, the first night's stay will be charged. If you cancel your reservation less than 48 hours before the check-in date, you will be charged 100% of the first night's rate.
- In case of early departure, the hotel will charge the total amount of the stay.
- The No Show (no presentation at the hotel), will have a penalty of 100% of the stay.
No additional guests may be accommodated in a room than the number of guests allowed by the regulations. Otherwise, the hotel is entitled to charge a penalty of €500 and terminate the guest's stay immediately.
- Gift Vouchers:
- BONO BILBAO EXPERIENCE:
- Dates excluded from the TAYKO BILBAO EXPERIENCE VOUCHER 24 and 25 December 2024, 30 January 2025, 13 to 19 April 2025 both included, 20 and 21 May 2025, 10 to 12 July 2025 both included, 22 to 26 September both included, 16 to 23 November 2025 both included, 5 to 8 December 2025 both included, 24 and 25 December 2025.
- The expiry date of the voucher is indicated in the confirmation email.
TAYKO BILBAO EXPERIENCE vouchers with expiry date 31/3/2025. They cannot be used for stays and/or gastronomic experiences after the expiry date.
TAYKO BILBAO EXPERIENCE vouchers with expiry date 30/12/2025. They cannot be used for stays and/or gastronomic experiences after the expiry date.
- BONO SEVILLA EXPERIENCE:
- Dates excluded from the TAYKO SEVILLA EXPERIENCE VOUCHER 24 and 25 December 2024, 13 to 19 and 25 to 26 April 2025 both included, 1 to 10 May 2025 both included, 2 to 6 June 2025 both included, 30 and 31 June 2025, 1 to 3 July 2025 both included, 5 to 8 December 2025 both included, 24 and 25 December 2025.
- The expiry date of the voucher is indicated in the confirmation email.
- TAYKO SEVILLA EXPERIENCE vouchers with expiry date 31/3/2025. They cannot be used for stays and/or gastronomic experiences after the expiry date.
- TAYKO SEVILLA EXPERIENCE vouchers with expiry date 30/12/2025. They cannot be used for stays and/or gastronomic experiences after the expiry date.
GOURMET GETAWAY VOUCHERS
The expiry date of the voucher is indicated in the confirmation email.
ESCAPADA GOURMET vouchers purchased until 31/3/2025 can be redeemed until 31/3/2025.
ESCAPADA GOURMET vouchers purchased from 1/4/2025 can be redeemed until 30/12/2025.
- OLA MARTIN BERASATEGUI TASTING MENU VOUCHERS
The expiry date of the voucher is indicated in the confirmation email.
MENU TASTING vouchers purchased between 1/12/2024 and 6/1/2025 can be redeemed up to 6 months after purchase.
- MENU TASTING vouchers purchased between 7/1/2025 and 31/3/2025 can be redeemed up to 3 months after purchase.
- MENU TASTING vouchers purchased from 1/4/2025 to 31/3/2025 can be redeemed up to 3 months after purchase.
- Gift Cards:
- The vouchers can be exchanged for any of the services offered at Tayko Hotels, including its gastronomic space, Ola Martín Berasategui.
- The voucher will expire 1 year after its acquisition. Once the voucher has expired, it cannot be exchanged.
- No refunds will be accepted.
- The ticket or invoice must be for an amount equal to or greater than the voucher, otherwise the unused amount of the voucher will not be refunded.
- TAYKO MEMBERS, see conditions.
- TAYKO MEMBERS BLACKWEEK: Promotion valid until 02/12/2024 applicable on direct bookings for users registered in the Tayko Members loyalty programme, for stays between 1/12/2024 and 31/3/2025. Dates excluded from the promotion: Christmas period from 22/12/2024 to 31/12/2024 (both included). Not combinable with other promotions or discounts.
- Early Bird Discount:
- Dates excluded in Tayko Bilbao: 20 and 21 May 2025.
- Dates excluded in Tayko Seville: 21st and 22nd February 2025, 17th to 19th April 2025 both included, 26th April 2025, 4th to 10th May 2025 both included.
- Spring Break:
- By selecting the Long Stay rate, 10% discount (20% if you are a Member) on the flexible rate, valid until 17/03/2025 applicable to direct bookings with a minimum stay of 3 nights.
- Promotion valid for stays from 17/02/2025 until 07/04/2025.
- Cancellation policy:
- Free cancellation up to 10 days before the day of arrival.
- Charge of the 1st night up to 3 days before the day of arrival.
- Charge of 100% of the stay from 3 days before the day of arrival.
- No show fee 100% of the stay.
- Payment 100% is required 3 days before the day of arrival.
Group reservations
- Special conditions for bookings from 6 rooms in our hotel in Bilbao and from 4 rooms in our hotel in Seville.
- Before the arrival of the group it will be necessary to provide the Rooming and Check-in documents duly completed.
- For more information about groups in Tayko Bilbao, please contact groups.bilbao@taykohotels.com
- For more information about groups in Tayko Seville contact groups.sevilla@taykohotels.com
