Terms and Conditions

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General Conditions

Individual reservations

  • All reservations must be guaranteed by credit card.
  • The hotel reserves the right to test the warranty cards.
  • If the credit card is not valid, the hotels reserves the right to cancel the reservation at any time before the arrival.
  • Check-in from 15:00h.
  • Check-out until 12:00h.
  • Children 0-2 years: free of charge.
  • Free baby cot for children up to 2 years old on request so that the hotel con check availability.
  • Pets are admitted. Only stays with dogs are accepted upon request and after being confirmed by the hotel.
  • Late check-out upon request and availability. Fee of 10€/hour until 17:00h. From 17:00h we will charge 1 day fee.
  • Private paid parking on request and availability. Entry from 15:00h and departure until 13:00h.
  • Reservations with flexible rate cancelled more than 48 hours before the day of the check-in will not be penalized.
  • The cancellation of the reservation with less than 48 hours before the day of check-in, will have a penalty of 100% of the rate of the first night.
  • The No Show (no presentation at the hotel), will have a penalty of 100% of the stay.

Group reservations

  • Special prices for groups of more than 5 rooms.
  • A deposit of 25% of the total is requested to guarantee the reservation. The remaining 75% must be paid at least 14 days before the date of arrival. (Except that otherwise indicated in the personalized proposal).
  • In case of not receiving the deposits on the dates indicated, Tayko Bilbao may dispose totally or partially of the reserved rooms and services.
  • In case of total or partial cancellation, the deposits will not be reimbursed.
  • If the group decreases below 6 rooms, the group discount will be withdrawn and the general rate will be applied.
  • Before the arrival of the group it will be necessary to provide the duly completed Rooming and Check in files.