General Conditions
Individual reservations
- All reservations must be guaranteed by credit card.
- The hotel reserves the right to check the guarantee cards and to pre-authorise the amount of the first night at the end of the cancellation period free of charge.
- If the credit card is not valid, the hotels reserves the right to cancel the reservation at any time before the arrival.
- Check-in from 15:00h.
- Check-out until 11:00h in Tayko Bilbao and Check-out until 12:00 in Tayko Sevilla.
- Babies 0-2 years: free of charge in a cot. Children from 3-12 years old. Adults: from 13 years old.
- Free baby cot for children up to 2 years old on request so that the hotel con check availability.
- Pets are admitted. Only stays with dogs are accepted upon request and after being confirmed by the hotel.
- Late check-out upon request and availability. Fee of 10€/hour until 17:00h. From 17:00h we will charge 1 day fee.
- Paid parking on request and subject to availability. Check-in from 15:00h and check-out until 12:00h.
- Flexible rate bookings may cancel or modify their reservation free of charge up to 48 hours before the day of arrival (00:00h local hotel time is considered the day of arrival). After this time, the first night's stay will be charged. If you cancel your reservation less than 48 hours before the check-in date, you will be charged 100% of the first night's rate.
- In case of early departure, the hotel will charge the total amount of the stay.
- The No Show (no presentation at the hotel), will have a penalty of 100% of the stay.
No additional guests may be accommodated in a room than the number of guests allowed by the regulations. Otherwise, the hotel is entitled to charge a penalty of €500 and terminate the guest's stay immediately.
- In the event that the reservation includes a partial or total prepayment by credit or debit card, transfer or other alternative payment method, this amount will be considered as a non-refundable prepayment except in the cases established in the current cancellation policy. The amount already paid will be charged against the final invoice total. This payment may not be replaced by a different means of payment, whether by cash, new card or any other alternative method, once applied and confirmed.
Group reservations
- Special conditions for bookings from 6 rooms in our hotel in Bilbao and from 4 rooms in our hotel in Seville.
- Before the arrival of the group it will be necessary to provide the Rooming and Check-in documents duly completed.
Group cancellation policy Bilbao: Cancellation policy for groups of 6 to 15 rooms, up to 30 days, 75% of the total number of rooms booked are allowed to be cancelled free of charge. From 29 days to 15 days before the arrival date, 15% of the total number of rooms booked can be cancelled free of charge. From 14 days to the date of arrival the 100% of the cancellation is non-refundable. For groups of more than 15 rooms, up to 60 days before the arrival date, 75% of the total number of rooms booked can be cancelled free of charge. From 59 days to 30 days prior to the arrival date, 15% of the total number of rooms are allowed to be cancelled free of charge. From 29 days to the arrival date 100% of the cancellation is non-refundable.
- Sevilla Group Cancellation Policy: For groups of 4 to 10 rooms, up to 30 days prior to arrival, 75% of the total number of rooms booked are allowed to be cancelled free of charge. From 29 days to 15 days prior to arrival date, 15% of the total number of rooms booked is allowed to be cancelled free of charge. From 14 days to the date of arrival the 100% of the cancellation is non-refundable. For groups of more than 10 rooms, up to 60 days, 75% of the total number of rooms booked can be cancelled free of charge. From 59 days to 30 days prior to the arrival date, 15% of the total number of rooms are allowed to be cancelled free of charge. From 29 days to the date of arrival the 100% of the cancellation is non-refundable.
- For more information about groups in Tayko Bilbao, please contact groups.bilbao@taykohotels.com
- For more information about groups in Tayko Seville contact groups.sevilla@taykohotels.com
BONUSES and GIFT CARDS
- BILBAO EXPERIENCE, BILBAO WELLNESS EXPERIENCE AND BILBAO GUGGENHEIM EXPERIENCE VOUCHERS
- Excluded dates: 4 to 8 December 2026, both inclusive; 24, 25 and 31 December 2026; 1 and 5 January 2027; 19 to 29 March 2027, both inclusive; 6 to 9 May 2027; 25 to 27 May 2027; from 7 to 10 July 2027, inclusive; from 3 to 8 December 2027, inclusive; 24, 25 and 31 December 2027; 1 January 2028.
- Subject to the terms and conditions in force at the time of booking.
- The voucher’s expiry date is stated in the confirmation email. Stays and dining experiences cannot be enjoyed after the expiry date.
- SEVILLE EXPERIENCE, SEVILLE IN LOVE EXPERIENCE AND SEVILLE FLAMENCO EXPERIENCE VOUCHERS
- Excluded dates: 17 to 21 November 2026, both dates inclusive; 4 to 8 December 2026, both dates inclusive; 24, 25 and 31 December 2026; 1 and 5 January 2027; 19 to 29 March 2027, both dates inclusive; 12 to 18 April 2027, both dates inclusive; 23 and 24 April 2027; from 3 to 8 December 2027, both dates inclusive; 24, 25 and 31 December 2027; 1 January 2028.
- Subject to the terms and conditions in force at the time of booking.
- The voucher’s expiry date is stated in the confirmation email. Stays and dining experiences cannot be enjoyed after the expiry date.
- GOURMET GETAWAY VOUCHERS FEATURING A MICHELIN-STARRED RESTAURANT
- The exclusion dates for the Bilbao Experience, Bilbao Wellness Experience and Bilbao Guggenheim Experience vouchers apply, depending on the date of purchase.
- Subject to the terms and conditions in force at the time of booking.
- The voucher’s expiry date is stated in the confirmation email. Stays and dining experiences cannot be enjoyed after the expiry date.
- VOUCHERS FOR THE OLA MARTÍN BERASATEGUI TASTING MENU AND MARTÍN BERASATEGUI BRUNCH
- The Martín Berasategui Tasting Menu and Brunch vouchers can be redeemed up to 6 months after purchase. The dining experiences cannot be enjoyed after this period.
- GIFT VOUCHERS
- The value of the gift card can be redeemed against any of the services offered by Tayko hotels, including their restaurants, Ola Martín Berasategui and Brunch Martín Berasategui.
- The gift card expires one year after purchase. Once it has expired, it cannot be redeemed.
- No refunds will be accepted.
- The receipt or invoice must be for an amount equal to or greater than that of the gift card. Otherwise, the unused portion will not be refunded.