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Terms and Conditions

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General Conditions

Individual reservations

  • All reservations must be guaranteed by credit card.
  • The hotel reserves the right to check the guarantee cards and to pre-authorise the amount of the first night after the cancellation period without charge.
  • If the credit card is not valid, the hotels reserves the right to cancel the reservation at any time before the arrival.
  • Check-in from 15:00h.
  • Check-out hasta las 11:00h.
  • Infants 0-2 years: free of charge in a cot. Children from 3-13 years old. Adults: from 14 years old. 
  • Free baby cot for children up to 2 years old on request so that the hotel con check availability.
  • Pets are admitted. Only stays with dogs are accepted upon request and after being confirmed by the hotel.
  • Late check-out upon request and availability. Fee of 10€/hour until 17:00h. From 17:00h we will charge 1 day fee.
  • Paid parking on request and subject to availability. Check-in from 15:00h and check-out until 12:00h.
  • Flexible rate bookings may cancel or modify their reservation free of charge up to 48 hours before the day of arrival (00:00h local hotel time is considered the day of arrival). After this time you will have to pay for the first night of your stay.
  • The cancellation of the reservation with less than 48 hours before the day of check-in, will have a penalty of 100% of the rate of the first night.
  • In the event of anticipated departure, the hotel will charge the amount up to the night following the notification of departure (2 nights).
  • The No Show (no presentation at the hotel), will have a penalty of 100% of the stay.
  • No additional guests may be accommodated in a room than the number of guests allowed by the regulations. Otherwise, the hotel is entitled to charge a penalty of €500 and terminate the guest's stay immediately.
  • Gift Vouchers:
    • Dates excluded from the TAYKO BILBAO EXPERIENCE VOUCHER 20,21, 22, 28, 29, 30, 31 March, 1 April, 11, 12 and 13 July, 2, 3, 4 and 5 October, 1 and 2 November, 24 and 25 December.  
    • Dates excluded from the TAYKO SEVILLA EXPERIENCE VOUCHER from 23 to 31 March inclusive, 13 to 20 April inclusive, 24 and 25 May, 12 October, 1 and 2 November, 24 and 25 December.
    • Gourmet Getaways are redeemable until 17/03/2024.
    • Tasting Menus can be redeemed up to 3 months after purchase.
  • Discount Code:
    • TAYKOTIME: 10% discount on direct web bookings not combinable with other promotions or special rates. Code valid until 30/06/2024 for stays until 30/12/2024.
      • Dates excluded in Tayko Bilbao: 24th and 25th May, 3rd, 4th, 5th, 6th and 7th June.
    • TAYKOSPRING: 10% de descuento sobre reservas directas web no acumulable a otras promociones o tarifas especiales. Código válido hasta el 30/06/2024 para estancias hasta el 31/08/2024.
      • Fechas excluidas en Tayko Bilbao: 20 y 21 de marzo, 24 y 25 de mayo, 3,4,5,6 y de 7 de junio. 
      • Fechas excluidas en Tayko Sevilla: del 24 al 31 de marzo, 5 y 6 de abril, del 13 al 21 de abril.
  •  Gift Cards:
    • El importe de los bonos podrán canjearse por cualquiera de los servicios ofrecidos en los Hoteles Tayko, incluyendo sus espacios gastronómicos, Ola Martín Breasategui y La Bodega de Ola.
    • The voucher will expire 1 year after its acquisition. Once the voucher has expired, it cannot be exchanged. 
    • No refunds will be accepted. 
    •  The ticket or invoice must be for an amount equal to or greater than the voucher, otherwise the unused amount of the voucher will not be refunded.

Group reservations

  • Special conditions for bookings from 6 rooms in our hotel in Bilbao and from 4 rooms in our hotel in Seville.
  • A deposit of 25% of the total is requested to guarantee the reservation. The remaining 75% must be paid at least 14 days before the date of arrival. (Except that otherwise indicated in the personalized proposal).
  • In case of non-receipt of the deposits on the dates indicated, Tayko Hotels may dispose of all or part of the rooms and services reserved.
  • Deposits paid on account will not be refunded.
  • Up to 15% of the rooms booked may be cancelled free of charge, provided that this reduction is made at least 15 days prior to the date of arrival.
  • Before the arrival of the group it will be necessary to provide the duly completed Rooming and Check in files. 

Temporalmente sólo disponible en castellano. Disculpen las molestias.

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*Código BLACKFRIDAY23 válido hasta el 28/11/2023 aplicable en reservas directas para estancias entre el 1/12/2023 y el 15/3/2024, excepto período de Navidad desde el 22/12/2023 hasta el 31/12/2023 (ambos incluidos). No acumulable a otras promociones o descuentos.

Lite Tayko Sevilla compuesto por café o té, tostadas con jamón ibérico y zumo
recién exprimido. Desayuno Lite Tayko Bilbao compuesto por café o té, croissant
recién horneado y zumo de naranja natural recién exprimido.  


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