COVID-19 PROTOCOL

TAYKO BILBAO HOTEL

We want you to feel comfortable. Few places are as safe as Tayko Bilbao.

The rigor and seriousness in the areas of cleaning and hygiene is something that we have not begun to value now, but have already been doing since our opening. Therefore, we are the hotel in Bilbao with the best cleaning rating on the Booking.com portal and we have the highest rating on Trip Advisor.

Common zones

Mandatory use of a mask in common areas following the guidelines of the Ministry of Health.

Hydroalcoholic gels scattered throughout the hotel for your use.

The maximum capacity of the elevators will be two people or more if they live together (families). The elevators have hydroalcoholic gel inside and will be regularly sprayed with alcohol so that there are no particles in suspension.

We have put some small protective screens for the safety of everyone at reception. Our smile will also come.

Public toilets are cleaned a minimum of 6 times a day. They always have L'Occitane en Provence soap and hand cream (not everything is going to be hydroalcoholic gels that dry out the skin). In turn, we have a disinfectant dispenser in case you want to clean the toilet before use.

Did you know that the greatest risk of transmission is in areas with poor ventilation? Fortunately we are a hotel with very good ventilation and an open atrium. We will open the doors regularly so that the air inside is not concentrated.

We have not modified any cleaning procedure for use surfaces because we have always cleaned them with care. The importance of cleaning was not born with the Covid19.

The gym can accommodate 2 people as long as they respect the safety distance. After each use we will clean the machines and ventilate the space to be able to use it again.

Rooms

Our cleaning team has been and is its own. We do not outsource this department. They are from home and know how to clean with care. And most importantly, they charge per hour worked. If a room needs further review, the necessary time will be spent.

The time spent cleaning a room will be the same as previously, which was and continues to be twice the average of hotels in our category.

The hotel does not have more textile elements than necessary. In the room you will only find curtains and sofas that will be disinfected with an alcoholic solution between guests.

The natural ventilation time of the room will be 2 hours. We will not use chemical elements with unproven efficacy and that can cause respiratory difficulties for many people.

We have removed items such as stationery and the interior of the Minibar from the rooms.

All items in the room will have been disinfected and sanitized prior to arrival.

Our maids have received training on cleaning surfaces and areas of greater contact for better disinfection.

A cleaning of the air filters has been carried out before the reopening of the hotel.

Patri and Ola

Our breakfasts will be à la carte with the necessary safety and hygiene measures, they will be served at your table.

The service of Patri and Ola Martín Berasategui will be operating following the distance and capacity measures established by the institutions.

Tablecloths and napkins are washed in a professional laundry that follows all temperature measurements.

Workers

Each worker will have cleaning protocols for their personal belongings and their work place, such as uniform.

We will wash our hands continuously and we will use the disinfectant gel enabled in all areas of the hotel.

Each worker will take their temperature upon arrival at the hotel.

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